Mon-Fri, 9am-5pm

General Information

Will I receive the same product that I see in the photo?

Yes. All products that are seen on the model come in packs of 6 identical pieces (besides sizing unless otherwise stated).

How can I be sure that I've made my purchase correctly?

Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact customer service at shopchrisszoe@gmail.com.

Can I track my order?

Yes, you can see the updated status of your order in real time. To do this, click the tracking number or input the tracking number into the USPS website.

Can I remove items from my order?

Unfortunately once the order is placed, we will have to cancel the entire order and have a new order placed to make changes to it. This ensures that there are no mistakes when shipping the new order out.

Can I cancel my order?

Yes. Please contact us as soon as possible to ensure that we do not ship your order. Once shipped, we aren't able to cancel.

What should I do if I receive a faulty item?

In the rare event of receiving a faulty item, please contact us immediately and we will swap it for a new item of the same style, a new style or refund your entire payment to you.

What should I do if I receive an incorrect item?

In the rare event of receiving an incorrect item, please contact us immediately and we will swap it for the correct item or refund your entire payment to you.

Will out-of-stock items be restocked? 

If an item is out-of-stock, we will try our best to restock it as soon as possible. If there is no stock, we will remove it from the website.